FAQ

1. Where is my package?
After placing your order, it typically takes 1–3 business days (Mon–Sat) to process your order and 2–4 business days (Mon–Sat for delivery. If this timeframe has passed and your package has not yet arrived, please contact our customer service team.

2. Where can I find my Track & Trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code via email. Be sure to check your spam folder, as our emails sometimes end up there. Please note it may take some time before the Track & Trace link becomes active.

3. How can I track the progress of my order?
You can track your order using the Track & Trace number you received via email. Enter the number on our Track Your Order page to view the status of your delivery.

4. I’m not satisfied with my package.
Please refer to our Return & Refund Policy for more information about returning your package.

If you still haven’t found the answer to your question, feel free to contact us at Info@maison-home.co.uk

Customer service opening hours:
Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 17:00

We will respond to your request within 24 hours

Thank you for your interest in Luminous Home!